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CAMLS Short Course Series
Lean Services and Office Kaizen
(Improvement)
Course Description
Lean Thinking
is not just for manufacturing. Non-manufacturing
operations are becoming the larger part of the
global economy; so is the hidden waste in them.
This
course covers the basic lean concepts and discusses
how these traditional manufacturing concepts can be
extended and related to service industries and
office operations. The course includes eight wastes,
lean metrics, multiple lean tools, and practical
case studies. The trainee will be able to:
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Streamline the value streams of the intangible
products and soft processes;
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Identify waste in the office environment;
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Understand what lean tools can be used to
address the identified waste; and
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Understand the basics of how to apply many lean
tools.
Who
should attend the course?
Company executives, business managers, directors,
management engineers, enterprise process engineers,
and all administrative and supporting staff.
Outline (subject to
change)
Session 1
- The New Frontier of Lean Thinking
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Lean Manufacturing and Supporting Processes
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Lean Thinking in a Non-manufacturing Sector
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Focusing on Value: Hear the Customer's Voice
Session 2
- Preparing for the Changes
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Seeing the Waste in Your Value Streams
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The "Roadmap to Lean" for a Non-manufacturing
Sector
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Lean Metrics for a Non-manufacturing Sector
Session 3
- Starting the Changes
Session 4
- Lean Office Simulation Game
Session 5
- Improving the Value Streams
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Waste Elimination
- Lean Tools: Part II
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Value Stream Management: Part I
- Current State
Map
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Value Stream Management: Part II
- Future State
Map
Session 6
- Pursuit of Perfection
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CAMLS Short Course Series
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